How long does delivery take?
Your order is normally delivered within 1–2 working days.
All products sold on ortopedbutiken.se are in stock and shipped from the same warehouse. If you order several products, the entire order is shipped together in one parcel, and the delivery time applies to the whole order.
The delivery time is counted from when you receive your order confirmation and refers to working days, excluding public holidays.
For delivery to a service point or parcel locker, the shipment is normally held for:
- Instabox: 3 days (can be extended by 3 extra days via the app; a weekend day or public holiday counts as half a day)
- DHL Service Point: 7 days
- Bring: 7 days
Budbee and DHL Home Delivery deliver directly to your door. With PostNord (Varubrev), the parcel is delivered to your letterbox without full tracking.
How can I track my order?
When your order has been shipped, you will receive a tracking number by email.
Use the link in the message to track the delivery and see its current status.
Can I make purchases as a business with an invoice?
Yes. Business customers can pay by invoice via Billie directly at checkout.
Billie is a payment method designed specifically for businesses and requires an approved credit check.
How do I return an item?
You have the right to withdraw from your purchase within 30 days of the day you received the item.
To exercise your right of withdrawal, you need to give us a clear statement that you are withdrawing from the purchase. The easiest way is through our digital returns process:
You can also use our withdrawal form or notify us by e-mail at kontakt@ortopedbutiken.se.
Once you have given notice of withdrawal, the item must be sent back without undue delay and no later than 30 days after that.
What condition must the item be in when returned?
You have the right to try the product in the same way as in a physical store.
If the product has been handled more than necessary to determine its characteristics or function, a deduction for reduced value may be made.
We recommend returning the product in its original packaging.
Are there products that cannot be returned?
Yes. The right of withdrawal does not apply to goods that, for health or hygiene reasons, are not suitable for return once the seal has been broken by the consumer.
This applies, for example, to certain products intended for direct skin contact.
How much does a return and exchange cost?
- If you withdraw from a purchase, you pay for the return shipping. If you use our prepaid return label, a return fee of 69 kr is deducted from the refund.
- For an exchange of product or size, a return fee of 29 kr is charged.
- For approved complaints, we cover the return shipping costs.
How is the money refunded for a return?
For canceled purchases, refunds are issued no later than 14 days after we receive your cancellation notice.
We may wait until the product has been returned or until you provide proof that it has been sent back before issuing the refund.
The refund will be made using the same payment method used for the purchase.
Any return fees or deductions for diminished value will be adjusted in connection with the refund.
What happens if I don't pick up my package?
If a shipment is not collected from a pickup point or parcel locker and is returned to us, this does not count as exercising the right of withdrawal.
For an uncollected shipment, a fee of 199 kr is charged, corresponding to the costs of shipping, return shipping, administration and handling. If the order value is lower than 199 kr, the full order value is charged.
Can I get help choosing the right product or size?
Of course. If you need help or advice, please feel free to contact our customer service. We will be happy to help you find the right product for your needs.
How do I contact you if I have questions about my order?
You are welcome to contact our customer service by e-mail at kontakt@ortopedbutiken.se or via our contact page.
Please have your order number ready so we can help you faster.
We aim to answer all enquiries within 48 hours on working days.