Withdrawal, returns, exchanges & complaints
Withdraw from your purchase
You have the right to withdraw from your purchase. If your order has not been shipped yet, we cancel it and refund the full amount. If it has already been shipped, you will receive instructions on how to return the item.
Withdraw from the contract here →
Returns & exchanges
Would you like to return or exchange an item? Start your request in our returns portal and we will guide you step by step.
Complaints & wrong product
Is the item faulty, was it damaged in transit, or did you receive the wrong product? Submit a complaint and we will help you.
Any questions? Contact us – we aim to reply within 48 hours on weekdays.