Shipping policy

Here you’ll find out how, when and at what cost we deliver your order. This shipping policy applies to orders on ortopedbutiken.se delivered within Sweden and supplements our terms and conditions (sections 6–7, 13 and 16).

Where do we ship from?

All products are in stock and ship from the same warehouse. If you order several products, the whole order is shipped together in one parcel.

Delivery time

Delivery within Sweden normally takes 1–2 business days, counted from when you receive your order confirmation (business days, excluding public holidays). The binding delivery time is shown on the product page, and the estimated delivery date for each shipping method is shown at checkout.

If you order before 2:30 p.m. (Swedish time) on a business day, we normally ship your parcel the same day.

Shipping methods and costs

Shipping method Price Free or reduced shipping
Instabox – parcel locker or pickup point SEK 29 Free from SEK 400
DHL Service Point – pickup point SEK 39 Free from SEK 400
Bring – pickup point SEK 39 Free from SEK 400
PostNord Varubrev – to your mailbox SEK 39 SEK 9 from SEK 400
Budbee – home delivery SEK 59 SEK 39 from SEK 800
DHL – home delivery SEK 89 SEK 59 from SEK 800

The shipping methods available to you depend on your address and what’s in your cart:

  • Budbee is only available for certain postal codes.
  • PostNord Varubrev is for small parcels up to 220 grams and orders up to SEK 500.
  • Some larger products can’t be sent with Instabox. DHL Service Point then costs SEK 29 instead.

You’ll always see the exact shipping cost at checkout before you pay.

Tracking

Once your parcel has shipped, you’ll get an email with a tracking number so you can follow the delivery.

PostNord Varubrev is delivered without full tracking and without signature. It is uninsured and delivered to the address you enter at checkout, so make sure the address is correct and complete. If a delivery goes missing, tracing options may be limited. For full tracking and insurance, we recommend Bring, DHL, Instabox or Budbee.

Picking up your parcel

If you choose a pickup point or parcel locker, you’ll be notified when your parcel is ready. It is normally held for:

  • Bring: 7 days
  • DHL Service Point: 7 days
  • Instabox: 3 days (you can extend by 3 days in the Instabox app; a public holiday counts as half a day)

Budbee and DHL home delivery deliver straight to your door.

Parcels that aren’t picked up

A parcel that isn’t picked up within the stated time is returned to us. This doesn’t count as exercising your right of withdrawal.

For parcels that aren’t picked up, we charge a fee of SEK 199, covering shipping, return shipping and handling. If the order value is lower, the full order value is charged (see section 13 of our terms and conditions).

Delayed delivery

If a delivery is delayed, we’ll let you know by email as soon as possible. As a consumer, you have the rights that follow from the Swedish Consumer Sales Act (konsumentköplagen). In some cases this means you can cancel the purchase, for example if the delay is material to you or if the item can’t be delivered within a reasonable time. If you cancel, all payments are refunded without undue delay.

Damaged or missing parcel

Check the parcel when you receive it. If the parcel or the item is damaged, or something is missing, contact us as soon as possible with your order number and, ideally, a photo. Transport damage is handled the same way as other complaints (see sections 15–16 of our terms and conditions).

Returns

You have a 30-day right of withdrawal. Over Christmas it is extended: purchases made from 1 November to 24 December 2026 can be withdrawn from until 15 January 2027 inclusive. How to return an item and what it costs is explained in our refund policy and our terms and conditions.

Contact

Questions about your delivery? Email kontakt@ortopedbutiken.se or message us in the chat. We reply within 48 hours on business days.

NordWell Group AB, Reg. no. 559318-8914, Blästergatan 21, 462 73 Vänersborg, Sweden